The demand for simple and accessible use of electronic services has often been ignored due to security and privacy concerns. There is a growing need for easy-to-use, accessible and universally designed authentication mechanisms. This is also the case for the new social media. Use of these systems often requires that the user authenticates herself through a sometimes tedious and complex process of registration. Many security features are difficult to use for most people. For people with disabilities they may be impossible to use. There are codes that must be remembered and (visual) instructions from the system that must be carefully followed. This poses a problem for many elderly or disabled people. The e-Me project has addressed these challenges, suggested possible solutions, and tested out alternative approaches in close collaboration with university, companies, and user organizations.

NR’s contribution

NR was involved in conceptual development, user research, user requirement elicitation, software prototype development, accessibility and usability testing, and evaluation.

Benefit for customers

E-me provided concepts, solutions and methods that improved accessibility and usability of social media solutions without compromising security, privacy, and identity control.

Benefit for society

Our aim was to contribute to the development of solutions that make ICT products and services usable and accessible to all members of the society.